Recognition for Sunrise Manor – Tyler Healthcare Center

January 20, 2012

Sunrise Manor was recently recognized for its work. Kayla Knaeble, CNA, left, Laura duCharme, RN, DON; and Bethanni Johnson, CNA pose for a photo with the award.

Sunrise Manor -Tyler Healthcare Center, Avera has been recognized by My InnerView, a combined business unit with OCS HomeCare and a division of National Research Corporation, with a 2010-2011 Excellence in Action award for customer sat­isfaction. According to My In­nerview, this honor recognizes nursing homes that achieve the highest levels of satisfaction ex­cellence, as demonstrated by overall customer scores that fall within the top 10 percent of their database—the largest skilled nursing facility database of its kind in the U.S. Sunrise Manor participated in a family satis­faction survey that asked family members a number of questions related to the care and treatment of their loved ones, including if they would recommend this fa­cility to others. A high percent­age of those responding indi­cated an “Excellent” score. “I am very proud of our entire team”, said Kathe Miranowski,Sunrise Manor’s administrator. “We re­spect and take very seriously the trust that is placed with us when someone chooses our facility as their home.”

In their announcement, Amanda Twiss, CEO of my In­nerView-OCS, stated, “Celebrat­ing the fifth year of Excellence in Action awards, it’s important to note that this year’s award recipients were first recognized by their own customers and employees. There is no doubt that these nursing homes un­derstand the value of measuring quality improvement over time, as evidenced not only by their outstanding scores, but the dif­ferences that they are making in the lives of their residents and employees.”

Dale Kruger, THC CEO, states that “TylerHealthcareCenterviews customer satisfaction as a high priority. Our employees take pride in assuring that we are doing the absolute best we can in the services we provide residents and patients.” The facility has received a plaque to recognize this outstanding achievement in quality care.

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